Computer Crime Research Center


Foiling credit card thieves

Date: March 25, 2006
By: Liz Pulliam Weston

... touched on in "The newest identity thieves: parents.")

Keep good records. Call your issuer as soon as you spot the fraud, but then follow up in writing. Use the company’s address for “billing inquiries,” which you’ll find printed on your statement or in your account agreement; it’s usually different from the place you send your payment. Keep copies of all correspondence with the issuer and any merchants involved.

Keep pushing. Like Robert Allen, you might run into a recalcitrant merchant or card issuer. You don’t have to give up. Ask for another investigation, take your case to arbitration, contact regulators, even give your representative in Congress a call.
Original article

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