Computer Crime Research Center


'Spam attack' halts Virgin e-mail

Date: October 13, 2008
Source: Computer Crime Research Center

Tens of thousands of Virgin customers have spent four days cut off from, or with little access to, their e-mail accounts after a suspected spam attack.

The problem affected a company which processes messages delivered through the platform.

All legitimate e-mails were held back when the "large" attack began on Tuesday evening so the spam could be removed, a Virgin Media spokesman said.

E-mails were gradually being delivered now the fault was cleared, he added.

He said these messages should now have been available but access via webmail may have been taking longer to restore.

'Nothing lost'

About 200,000 people use the service but well under half of these were affected by the problem, the company stated.

Error messages were displayed when they tried to log on. Virgin Media stressed that no e-mails had been lost.

"Since late Tuesday evening, some customers on our Virgin Media DSL service may have been unable to access e-mail or webmail," the spokesman said.
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