Bank security vs phishing
Date: July 25, 2006Source: KnoxNews
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"We constantly are trying to find ways to improve security. These phishing e-mails are just not going away," said Jennifer Holder, vice president and marketing manager for First Tennessee-Knoxville.
Phishing is when identify thieves send e-mails asking consumers to divulge personal financial information. Identify thieves often create bogus but authentic-looking Web sites to trick consumers into such information.
First Tennessee's new online banking security system includes a two-step log-on process.
The first step is a random security question taken from customer information the bank has on file - the customer's birth date, the last four digits of his or her Social Security number or other information. The security question changes each time a customer logs on to the bank's online banking system.
After the bank customer types in the correct answer to the security question, a "TrustWord" previously chosen by the customer will appear on the computer screen.
If the correct "TrustWord" appears, the customer then enters a password to access his or her online bank account.
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